Privacy Policy

At bkk99, we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how bkk99 collects, uses, discloses, and safeguards your data when you access or use our online casino and sports betting platform at bkk99.vip. By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all users of the bkk99 platform, including players based in Bangladesh. We process your data in accordance with internationally recognised data protection standards. If you have any questions about how we handle your information, please contact us at [email protected].

Information We Collect

bkk99 collects several categories of information to provide, operate, and improve our services. We only collect data that is necessary for the purposes described in this policy.

Account Registration Data

• Full name, date of birth (to verify you are 21 years of age or older), and gender.
• Email address and mobile phone number (required for account verification and communications).
• Residential address, city (e.g. Dhaka, Chittagong, Sylhet, Khulna), and country of residence.
• Username and password (the password is stored in hashed form and never readable by our staff).

Financial and Transaction Data

• Payment method details such as bKash wallet number, Nagad account number, or Rocket mobile banking number used for deposits and withdrawals.
• Transaction history, deposit amounts in BDT (Bangladeshi Taka ৳), withdrawal requests, and bonus activity.
• Bank account details when provided voluntarily for bank-transfer transactions via Dutch-Bangla Bank, City Bank, BRAC Bank, or other Bangladeshi institutions.

Technical and Usage Data

• IP address, browser type and version, device type, operating system, and approximate geographic location derived from IP.
• Pages visited, time spent on platform, games played, bets placed, and session duration.
• Cookies and similar tracking technologies as described in the Cookies section below.

How We Use Your Information

bkk99 uses the information we collect for the following specific purposes:

• To create, manage, and verify your bkk99 account, including confirming that you are 21 years of age or older before allowing you to place real-money bets.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate financial records.
• To provide customer support, respond to queries, and resolve disputes efficiently.
• To send you important service notifications regarding your account, promotions you have opted into, and any changes to our terms or policies.
• To detect, prevent, and investigate fraudulent transactions, money laundering, underage gambling, and other prohibited activities on our platform.
• To improve our platform, analyse user behaviour in aggregate, and personalise your gaming experience across cricket betting, live casino, and slots.

We do not use your data for automated decision-making that produces significant legal effects without human oversight. If you wish to opt out of marketing communications, you may do so at any time by contacting our support team.

Disclosure of Your Information

bkk99 does not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

Service Providers

We engage trusted third-party service providers who assist us in operating our platform — for example, payment processing partners (bKash, Nagad, Rocket), fraud prevention vendors, IT infrastructure providers, and customer support tools. These parties are contractually bound to handle your data securely and only for the purposes we specify.

Legal and Regulatory Requirements

We may disclose your information if required to do so by applicable law, court order, or government authority. This includes co-operating with financial intelligence units or law enforcement agencies investigating fraud, money laundering, or terrorist financing.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. We will notify you via email or a prominent notice on our platform before your information becomes subject to a different privacy policy.

Cookies and Tracking Technologies

bkk99 uses cookies and similar technologies (web beacons, pixel tags, local storage) to enhance your experience on our platform. A cookie is a small text file stored on your device when you visit our site.

We use the following categories of cookies:

• Essential cookies — strictly necessary for the platform to function, including keeping you logged in during your session and securing your account.
• Performance and analytics cookies — used in aggregate to understand how players use bkk99, which pages are most visited, and how to improve navigation and game discovery.
• Functional cookies — used to remember your preferences such as language setting, so you do not have to re-select them on each visit.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may impair the functionality of the bkk99 platform.

Data Retention

bkk99 retains your personal data for as long as your account is active and for a reasonable period thereafter, or as required by applicable laws and regulations. For most account data, this retention period is a minimum of five (5) years following account closure, in order to meet anti-money-laundering record-keeping requirements.

When data is no longer required, we securely delete or anonymise it. Financial transaction records may be retained for longer periods where required by applicable financial regulation.

Data Security

bkk99 implements a range of technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your browser and our servers, firewalls and intrusion detection systems, strict access controls limiting staff access to personal data on a need-to-know basis, and regular security audits.

While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. If you suspect that your bkk99 account has been compromised, please change your password immediately and contact our support team at [email protected].

Your Rights

As a user of the bkk99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data.
• Right to erasure — you may request that we delete your personal data, subject to legal retention obligations.
• Right to restrict processing — you may ask us to limit the way we use your data in certain circumstances.
• Right to object — you may object to our use of your personal data for direct marketing purposes at any time.

We will respond to all legitimate data rights requests within 30 days. In certain complex cases, we may extend this period by a further 60 days, and we will notify you accordingly.

Payment Data and Financial Privacy

bkk99 takes the security of your financial data extremely seriously. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or Upay, the transaction is processed directly through those payment providers' secure systems. bkk99 does not store your full mobile banking PIN or any sensitive authentication credentials.

For bank transfers via Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, Sonali Bank, or BRAC Bank, we collect only the account number and account holder name required to execute the transfer. This data is not shared with any party other than the bank processing the transaction.

Third-Party Links

Our platform may contain references to third-party payment services and game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. bkk99 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

Children's Privacy and Age Restriction

bkk99 is strictly for adults aged 21 and above. We do not knowingly collect personal information from any person under the age of 21. Our registration process includes age verification steps to confirm that all users meet this minimum age requirement before they can access real-money gaming services.

If we discover that we have inadvertently collected data from a person under 21, we will promptly delete that data and close the account. If you believe a minor has created an account on bkk99, please notify us immediately at [email protected].

Changes to This Privacy Policy

bkk99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or improvements to our platform. We will indicate the effective date of any revision at the top of the policy page.

Material changes will be communicated to registered users by email or via a prominent notice on the bkk99 platform at least 7 days before they take effect. Your continued use of our platform after the effective date of any revised policy constitutes acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bkk99 handles your personal data, please reach out to our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]